FAQs

What is Label Love Dress Hire?

We are Label Love, and we are here to revolutionise the way you shop and dress.

Like you, we understand the power of clothes. What we wear not only sends a message to those around us, but also defines our mood, makes or breaks our confidence level, and can even open us up to new opportunities.

Until now, world-leading labels loved by celebrities have been out of reach for the modern-day working woman. We are here to give every woman here in Australia the experience of genuine luxury.

The financially intelligent woman values experience over possessions.
Travelling the world, grabbing drinks with your girlfriends, taking romantic couple’s getaways – these are the things you value.

Label Love gives you access to an exclusive, curated collection of designer dresses, tops, and bottoms that you can hire for a fraction of their original cost. We help you save your hard-earned cash without missing out on the latest in luxury fashion.

With us, you can shop smart – and look better doing it.

Never wear the same dress twice and save the planet while you’re at it, We know fast fashion is extremely detrimental to the environment and working toward a better, brighter future is something we are passionate about.

Our luxury dress hire service is your eco-friendly shopping secret. Sustainability and style go hand-in-hand – no outfit repeating in sight.

A luxury dress hire service with a difference, Label Love offers an unprecedented level of luxe for the discerning dresser.

Our inspired collection of high-end clothing includes the latest runway trends, pieces worn by celebrities and influencers, are timeless classics. We’ve got something for every occasion. Available via our online boutique or Castle Hill showroom, we deliver designer garments ready-to-wear – we’ll even take care of the dry cleaning.

Select your threads, show up to your best friend’s wedding, formal, or birthday bash, and send it right back. Simple.

 

Does Label Love have a physical shop?

Yes, we have a boutique in Sydney where you are able to try on all garments by appointment, otherwise, we are purely an online designer dress hire service for the rest of Australia. 

 

Do you ship Australia-wide?

Yes, we do!

 

Do you provide international shipping?

Unfortunately we don’t

 

Can I book in advance?

You can reserve up to 3 months in advance.  Once your requested delivery date has been confirmed, we will send you a confirmation email.

 

How do I return my dress?

Returning your dress is quick, safe and easy. Simply place it in the prepaid return satchel provided and drop it at your nearest Post Office where you will be given a registered post number to track the safe return of the apparel.

 

What if my rental period ends on a Sunday or a public holiday?

Simply return your garment the next business day to your nearest Australian Post office where you will be given a registered post number to track the safe return of the apparel.

 

Do I pay for postage?

No, we take care of the shipping

 

How long can I hire the garment for?

Minimum hire period is 4 days

 

Do you offer refunds?

If you’d like to cancel an order, please submit the request to info@lablelovedresshire.com.au.

Any cancellations made 21 days prior to the start of the rental period will be free and refunded in the form a credit note.

If a cancellation is made 7 days prior to the rental, only a 50% cancellation fee will be refunded as a credit note.

For cancellations made 72 hours prior, no refund will be given.

 

What if I’d like to get my designer apparel today?

Please contact us – Sydney Metro only

 

Do I need to be at home when my garment arrives?

No, however we use a combination of Australia Post & courier services, and it is recommended that you or someone is home to receive your order. This is to avoid any unnecessary delays.

 

What if I have an accident?

Don’t worry, we understand accidents happen. We do not charge for normal wear and tear of our garments. We ask that you do not attempt to wash, repair or clean our garments. Any permanent damage to goods are treated as per our terms and conditions located on the website.

 

Do I need to steam the garments?

No our garments are steamed with the utmost care and carefully wrapped in tissue paper to ensure they arrive to you in perfect condition.

 

Do I need to dry clean the garment prior returning it?

No Dry cleaning service is included in your hire fee, we arrange cleaning with our own professionals that are familiar with the care of our delicate items.

 

Can you guarantee the authenticity of the garment?

At Label Love, we unconditionally guarantee that all our dresses are 100% authentic.

 

What is the condition of the dress when I receive it?

We have very strict quality controls. All our dresses are dry-cleaned, pampered and preened after every use, so your dress will arrive in excellent condition.

 

What happens if I damage the dress?

We provide free $100 accidental damage insurance to allow for any minor mishaps. In the rare scenario that the repair cost is over $100, we’ll ask you to pay the difference. For example, if the repair cost is $150, we’ll ask you to pay $50.

 

Which designer dresses do you stock?

Our collection includes designer dresses from: Aje, Alex Perry, Alexandre Vauthier, Attico, Balenciaga, Balmain, Burberry, Chanel, Dion Lee, Dolce & Gabbana ( Also known as D&G), Elisabetta Franchi, Fendi, Gucci, Lillian Khalouf, Louis Vuitton, Miss Sixty, Miu Miu, Philipp Plein, Pierre Balmain, Saint Laurent, Tom Form, Toni Maticevski, Valentino, Versace, Zuhair Murad

 

Can I request a dress or designer that is not featured on your site?

If a particular dress or designer is not featured in our collection, please contact us and we’ll see what we can do. We are always on the lookout for the best selection of designer dresses for our stunning wardrobe!

 

What happens if I need to cancel my order ?

If you need to cancel your order,  send us an email at: info@lablelovedresshire.com.au

Please take note of the following fees when cancelling your order:

  • 21 days prior to start of rental period:  Free
  • 7 days prior to start of rental period:  50% Cancellation Fee
  • 72 hours prior to start of rental period:  No Refund

 

My question is not listed here?

Simply contact info@labellovedresshire.com.au our team would be happy to answer any questions you may have.